Hotel Management and Operations 4th Edition
by Denney G. Rutherford & Michael J. O'Fallon
Why Read This Book?
- •Covers all operational departments in a hotel, from housekeeping to F&B
- •Includes current trends like sustainability, digital marketing, and guest personalization
- •Ideal for hospitality students and working professionals aiming to upskill
- •Written by respected industry educators with practical insights
- •Used globally in hotel management schools and training institutes
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Hotel Management and Operations (4th Edition) is a comprehensive guide tailored for students and professionals in the hospitality industry.
The book covers every major department within a hotel—from front office operations and housekeeping to food and beverage, human resources, marketing, and revenue management.
Structured with real-world examples, updated case studies, and contemporary hospitality trends, this edition introduces readers to the dynamic environment of hotel operations.
The authors,both seasoned educators and industry consultants,emphasize managerial decision-making, operational procedures, and customer service excellence.
Perfect for hospitality students, hotel staff, and those preparing for leadership roles in lodging and accommodation, this textbook is a must-have reference for understanding the inner workings of modern hotels.
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