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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company- Paperback Edition
by Joseph A. Michelli
0 ReviewsIn Stock
Ksh 1,250Ksh 2,000(-38%)
Why Read This Book?
- •Learn how Ritz-Carlton built a global reputation for exceptional customer experience.
- •Discover five proven leadership principles that drive service excellence.
- •Gain practical tools for training and empowering your team.
- •Perfect for entrepreneurs, managers, and customer service professionals.
- •Helps you transform your brand culture into one that customers love and trust.
🚚 Expected delivery: 1–3 business days
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli reveals how one of the world’s most respected brands achieves extraordinary customer loyalty and excellence.
Through detailed storytelling and insider insights, Michelli unpacks the leadership philosophies, service standards, and culture-building practices that make the Ritz-Carlton synonymous with world-class service.
This book is a must-read for business owners, managers, and entrepreneurs seeking to build brands rooted in trust, excellence, and long-term customer relationships.
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