Public Speaking & Communication Skills
Difficult Conversations: How to Discuss What Matters Most Paperback
by Douglas Stone ,Bruce Patton & Sheila Heen
0 ReviewsIn Stock
Ksh 1,650Ksh 2,300(-28%)
Why Read This Book?
- •Master the structure of tough talks through the “Three Conversations” model.
- •Learn to defuse defensiveness and foster open dialogue.
- •Gain practical steps—from preparation to resolution—for real-life scenarios.
- •Use a proven method taught at Harvard and applied worldwide
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First published in 1999 by three experts from the Harvard Negotiation Project, this classic offers a powerful framework for navigating tough conversations in both personal and professional life.
It reveals how every difficult discussion involves three intertwined layers—the “What Happened?” facts, the Feelings behind them, and the Identity threats they pose.
The book equips you to shift from blame to curiosity, separate impact from intent, and begin conversations with a neutral "Third Story" perspective, transforming conflict into constructive learning
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